The goal of Suppostat is to ensure your customers’ satisfaction by meeting specific KPIs and being transparent throughout the QA process. We are committed to providing you with detailed reports created by our team on a two weeks basis. The list of KPIs to be highlighted in the report include:
- Median First Response Time
- Median Time to Close
- Customer Satisfaction Rate
Besides the above ones, you can expect a detailed report on how the Suppostat Team handles the hardest of moments dealing with any negative aspects and suppressing FUD.
Our Suppostat Customer Success Managers will monitor your account to ensure that all critical metrics are being met and that you are completely satisfied.
During Suppostat Customer Service training and your initial ramp, the training team will be working closely with your agents to ensure we’re hitting key KPIs and scaling accordingly.