When your next peak event can't wait for a three-month hiring cycle — Suppostat plugs into your operations as a team, not a vendor. 300 agents with aggregated iGaming expertise. Trained on your platform. Live in 14 days.
Tickets resolved Updated daily
12,145,672
Since January 2020
92%
Player satisfaction
19 min
Avg. resolution time
58 sec
First response time
"No ticket unanswered during the Champions League final." — iGaming operator, EU Sports Betting · "Go-live in 11 days. Zero CRM migration." — Crypto PayFac, LATAM · "58s first response. 92% CSAT. First month." — Online Casino, Tier-2 EU · "Scaled to 3× volume during the World Cup. Zero SLA breach." — Sports Betting, LatAm "No ticket unanswered during the Champions League final." — iGaming operator, EU Sports Betting · "Go-live in 11 days. Zero CRM migration." — Crypto PayFac, LATAM · "58s first response. 92% CSAT. First month." — Online Casino, Tier-2 EU · "Scaled to 3× volume during the World Cup. Zero SLA breach." — Sports Betting, LatAm
12M+
Tickets resolved across all clients
Suppostat · since 2020
92%
Average CSAT across all active operators
Suppostat · rolling 90d
0
Peak events missed — Champions League, World Cup, bonus campaigns
Suppostat · all clients
11d
Average time from signed contract to first ticket handled
Suppostat · avg. go-live
Operators we work with
During the Champions League final we had 3× normal volume. Not a single SLA breach. I didn't even know about it until I saw the weekly report — and that's exactly the point.
Head of Operations
EU Sports Betting Operator · 40K MAU
⚡ Live in 11 days
We were handling support with two in-house people and it was fine — until it wasn't. After the first month with Suppostat, our CSAT went from 74% to 91%. I wish we'd done this earlier.
CEO
Online Casino, Tier-2 EU · 12K MAU
92% CSAT month 1
They were inside our Zendesk in 9 days. No migration, no disruption, no "we need another two weeks." I've tried two other vendors before. This is the first time it actually worked.
COO
Crypto Casino · LATAM + EU markets
⚡ Live in 9 days
First step — always free
Start with a Support Audit
A 2-hour live diagnostic where we map your current support gaps, coverage blind spots, and peak-event vulnerabilities — then quantify exactly what they're costing you in player churn.
→ Live session with a support strategist
→ Ticket volume & coverage analysis
→ Peak event vulnerability mapping
→ Written risk & recommendations report
Free
No obligation. No pitch.
Plans & Pricing
Choose your coverage model
Start with a free diagnostic. Scale as your player base grows. Every tier includes dedicated agents trained on iGaming — not a shared inbox rotation.
Best for early-stage
Starter Coverage
$2,999/mo
Your player support team, fully managed and available 24/7/365. Agents are shared across a small pool of select operators — giving you enterprise-level coverage at a startup-friendly price.
→ 24/7/365 coverage — always on
→ Team of 4+ in-house agents (shared pool)
→ Up to 2,000 tickets/month included
→ All channels: live chat, email & more
→ Any language — AI + in-house agents
→ Live in under 14 days
Most popular
Peak Coverage
$5,250/mo
A fully dedicated team allocated exclusively to your platform. 4 senior agents + team lead, working only for you. When traffic spikes, our 300+ in-house agents reinforce your team in minutes.
→ 24/7/365 dedicated coverage
→ 4 in-house agents + team lead, allocated exclusively to you
→ Unlimited ticket volume
→ All languages, all channels
→ Emergency scale-up in 24 hours
→ Dedicated account lead + weekly calls
→ Live in under 14 days
Enterprise
Custom Plan
$12,000+/mo
High volume, multiple markets, or specific SLA requirements? We build a plan around your operation — priced by actual ticket volume and coverage needs.
→ Volume-based dedicated infrastructure
→ Custom SLAs per market and language
→ Multilingual team configuration
→ We configure your existing helpdesk
→ Dedicated account management
First invoice 30 days after go-live. No setup fee. No lock-in.
Built for iGaming
Built for the way iGaming operators actually run
🌍
Any language, any channel
Your players speak dozens of languages. We cover all of them — combining AI translation with native-speaking agents where it matters most. Live chat, email, social, and more.
⚡
Built for peak events
World Cup, bonus campaigns, product launches — these moments make or break player loyalty. We scale your support capacity in hours, not weeks, so no ticket goes unanswered.
🔗
Works with your stack
We operate inside your existing helpdesk — Zendesk, Intercom, Freshdesk, or any iGaming-specific CRM. No migrations, no disruptions, full continuity from day one.
🕐
24/7, always on
Players don't follow business hours. Neither do we. Your support operation runs around the clock, every day of the year — with consistent quality across every shift.
🛡️
Surge protection — built into every plan
With 300+ in-house agents, capacity reallocates to your project in minutes when traffic spikes hit. A viral campaign, a payment outage, a major sports event — your SLA holds when it matters most. No in-house team can replicate this.
Pricing calculator
What is poor support costing you right now?
Move the slider to your monthly ticket volume — we'll show you the right plan and what unmanaged support is costing you right now.
Monthly tickets
3,000
500/mo100,000+/mo
Recommended plan
Starter Coverage
$2,999/mo
Shared team · 24/7/365 · All channels & languages
Team size1–2 agents (shared pool)
Unmanaged support risk
~$45,000
/month in preventable player churn
Based on avg. 3% churn per unresolved ticket · $500 avg. player LTV · your volume at risk. Methodology available on request.
Surge protection included. 300+ in-house agents reallocate to your project during traffic spikes — automatically.
Our approach
Real agents. Real accountability. No outsourcing the outsourcing.
Every agent is our employee — hired, trained, and certified in-house. We use AI as a tool, not a replacement. Players can tell when a human actually knows the platform. That's when they stay — and deposit again.
01
Real Agents, Always
300+ in-house employees — not freelancers, not bots. Every player interaction is handled by a certified human who knows your platform, your tone, and your players.
300+
in-house agents, ready to deploy
02
Judgment Calls Bots Can't Make
Withdrawal disputes, VIP escalations, payment failures — these need context, empathy, and iGaming knowledge. Our agents are certified on your platform before touching a single ticket.
58s
average first response time
03
QA & Reporting
Weekly reports, CSAT tracking, and trend analysis. You see exactly what players are asking — and where product or process gaps are costing you retention.
92%
average player satisfaction score
Any languageGDPR compliantNDA on day 1300+ in-house agentsiGaming certifiedPayment expertise
You have peak events where support failure costs you real players (bonus campaigns, major sports, product launches)
You're scaling into new markets or languages and need support coverage fast
You're currently handling support with a small team, outsourcing, or founders — and you know it won't scale
You need to be live in weeks, not months
Probably not the right fit if
You're a non-gaming B2C company looking for generic customer support
You want to build in-house and just need temporary help during hiring
You're under 200 tickets/month and cost is the only decision criterion
You need a call centre that reads from scripts — we don't do that
Common questions
Questions operators always ask us first
"How can outsourced agents know our product well enough?"
We spend the first two weeks doing nothing but learning your platform — game mechanics, bonus structures, payment flows, edge cases, your tone. Our agents pass an internal certification before they touch a single ticket. Most clients say our team handles player issues better than their own first hires did at the same stage.
"We're not big enough yet to need this."
The operators who say this usually call us back after losing players during a promotion gone viral or an unexpected traffic spike. The cost of waiting is almost always higher than the cost of the retainer. The Support Audit exists to show you the exact number — for free.
"What about our player data — who has access?"
We operate under a signed NDA and full GDPR compliance from day one. Your data never leaves your own helpdesk platform — we work inside your existing instance. Our agents are employees, not contractors, with strict access controls.
"What if we decide to build an in-house team later?"
Most of our clients start with that plan. A few years in, they're still with us — because the economics never add up. A support lead costs €60K+/yr, takes 3–6 months to hire, and still needs management overhead. We cost less, go live in under 14 days, and scale with your growth.
What does unmanaged support cost you?
During peak events, support failure isn't an inconvenience — it's players churning to a competitor in real time. Tell us about your operation and we'll come back with a concrete risk number. We reply within 2 business hours.