When resources are tight and support can't wait — Suppostat plugs into your operations as a team, not a vendor. 300 agents with aggregated iGaming expertise. Trained on your platform. Live in 14 days.
A 2-hour live diagnostic where we map your current support gaps, coverage blind spots, and peak-event vulnerabilities — then quantify exactly what they're costing you in player churn.
Start with a free diagnostic. Scale as your player base grows. Every tier includes dedicated agents trained on iGaming — not a shared inbox rotation.
Your player support team, fully managed and available 24/7/365. Agents are shared across a small pool of select operators — giving you enterprise-level coverage at a startup-friendly price.
A fully dedicated team allocated exclusively to your platform. 4 senior agents + team lead, working only for you. When traffic spikes, our 300+ in-house agents reinforce your team in minutes.
High volume, multiple markets, or specific SLA requirements? We build a plan around your operation — priced by actual ticket volume and coverage needs.
First invoice 30 days after go-live. No setup fee. No lock-in.
Your players speak dozens of languages. We cover all of them — combining AI translation with native-speaking agents where it matters most. Live chat, email, social, and more.
World Cup, bonus campaigns, product launches — these moments make or break player loyalty. We scale your support capacity in hours, not weeks, so no ticket goes unanswered.
We operate inside your existing helpdesk — Zendesk, Intercom, Freshdesk, or any iGaming-specific CRM. No migrations, no disruptions, full continuity from day one.
Players don't follow business hours. Neither do we. Your support operation runs around the clock, every day of the year — with consistent quality across every shift.
With 300+ in-house agents, capacity reallocates to your project in minutes when traffic spikes hit. A viral campaign, a payment outage, a major sports event — your SLA holds when it matters most. No in-house team can replicate this.
Move the slider to your monthly ticket volume — we'll show you the right plan and what unmanaged support is costing you right now.
Every agent is our employee — hired, trained, and certified in-house. We use AI as a tool, not a replacement. Players can tell when a human actually knows the platform. That's when they stay — and deposit again.
300+ in-house employees — not freelancers, not bots. Every player interaction is handled by a certified human who knows your platform, your tone, and your players.
Withdrawal disputes, VIP escalations, payment failures — these need context, empathy, and iGaming knowledge. Our agents are certified on your platform before touching a single ticket.
Weekly reports, CSAT tracking, and trend analysis. You see exactly what players are asking — and where product or process gaps are costing you retention.
"How can outsourced agents know our product well enough?"
We spend the first two weeks doing nothing but learning your platform — game mechanics, bonus structures, payment flows, edge cases, your tone. Our agents pass an internal certification before they touch a single ticket. Most clients say our team handles player issues better than their own first hires did at the same stage.
"We're not big enough yet to need this."
The operators who say this usually call us back after losing players during a promotion gone viral or an unexpected traffic spike. The cost of waiting is almost always higher than the cost of the retainer. The Support Audit exists to show you the exact number — for free.
"What about our player data — who has access?"
We operate under a signed NDA and full GDPR compliance from day one. Your data never leaves your own helpdesk platform — we work inside your existing instance. Our agents are employees, not contractors, with strict access controls.
"What if we decide to build an in-house team later?"
Most of our clients start with that plan. A few years in, they're still with us — because the economics never add up. A support lead costs €60K+/yr, takes 3–6 months to hire, and still needs management overhead. We cost less, go live in under 14 days, and scale with your growth.
During peak events, support failure isn't an inconvenience — it's players churning to a competitor in real time. Tell us about your operation and we'll come back with a concrete risk number. We reply within 2 hours.