Legal

Privacy Policy

Last updated: April 8, 2026

Suppostat ("we", "us", or "our") operates the website suppostat.com and provides outsourced player support services to iGaming operators. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website and services.

By using our website or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

Contact and inquiry data — name, work email, company name, monthly revenue range, ticket volume, and any details you include in inquiry forms on our website.
Communication data — emails, messages, and other communications you send us.
Service delivery data — operational information needed to deliver support services under a signed agreement (helpdesk access credentials, escalation contacts, product documentation).

We also collect limited technical data automatically when you visit our website:

IP address, browser type, referring URL, and pages visited
Device type and operating system
Time and date of visits

2. How We Use Your Information

To respond to inquiries and schedule discovery calls or support audits
To deliver and manage contracted support services
To send service-related communications (onboarding, reporting, SLA updates)
To improve our website and services
To comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

3. Legal Basis for Processing (GDPR)

For contacts in the European Economic Area, we process personal data under the following legal bases:

Contractual necessity — to fulfil our service obligations under a signed agreement
Legitimate interests — to respond to pre-sales inquiries and improve our services
Consent — where you have provided explicit consent, such as for marketing communications
Legal obligation — where required by applicable law

4. Data Sharing

We share information only as necessary:

Service providers — CRM, email, and analytics tools used to operate our business (e.g. HubSpot, Google Workspace). These providers are contractually bound to protect your data.
Legal compliance — when required by law, court order, or to protect our legal rights.
Business transfers — in the event of a merger, acquisition, or sale of assets, data may be transferred as part of that transaction.

We do not share client operational data (player data, helpdesk data) with any party outside the direct service delivery team under your signed agreement.

5. Data Retention

We retain inquiry and contact data for up to 3 years after your last interaction with us. Service delivery data is retained for the duration of the contract plus 2 years, unless a longer period is required by law or agreed contractually.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing
Receive your data in a portable format
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@suppostat.com. We will respond within 30 days.

7. Cookies

Our website uses minimal cookies necessary to operate the site (session state, security). We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings; this will not affect your ability to read the site.

8. Security

We use industry-standard security measures including encrypted data transmission (TLS), access controls, and regular security reviews. All agents operating in client helpdesk environments are subject to strict access policies and operate under signed NDAs.

9. International Transfers

Suppostat operates internationally. If you are located in the EEA, your data may be transferred to and processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance.

11. Contact

For privacy-related questions or requests:

Suppostat
privacy@suppostat.com