Last updated: April 9, 2026
Who these Terms apply to. These Terms govern your use of the Suppostat website at suppostat.com (the "Site"). They are not a substitute for a client service agreement. The specific scope, SLAs, pricing, confidentiality, and data processing obligations for any engagement are governed by a separate Master Service Agreement ("MSA") and Statement of Work ("SOW") executed in writing between Suppostat and the client. In the event of any conflict between these Terms and a signed MSA, the MSA prevails.
Suppostat ("we", "us", or "our") is a B2B outsourcing company that provides 24/7 outsourced player support services to iGaming operators, including online casinos and sports betting platforms. Our agents are employees of Suppostat who operate within client-owned helpdesk platforms under the client's direction and under signed non-disclosure agreements.
By accessing the Site or submitting an enquiry, you confirm that you represent a business entity or are acting in a professional capacity, and that you have the authority to bind that entity to these Terms where applicable.
Suppostat provides outsourced player support services including but not limited to: 24/7 live support staffing; multilingual agent coverage; peak-event capacity scaling; helpdesk platform integration and management; quality assurance; and support operations reporting.
All services are provided on a B2B basis only. Suppostat does not contract directly with end players or consumers. The specific scope of services, deliverables, SLAs, pricing, and payment terms for each engagement are set out in the applicable MSA and SOW, which must be executed in writing before services commence. No obligation to provide services arises from any representation on this Site or from any pre-sales communication.
You may use the Site for lawful purposes only and solely to obtain information about Suppostat's services or to make a legitimate business enquiry. All other use requires our prior written consent.
You agree not to:
When you submit an enquiry, audit request, or contact form on the Site, you consent to Suppostat using the information provided to contact you, respond to your request, and discuss potential services. We aim to respond to all enquiries within 2 business hours during European business hours (Monday–Friday, 09:00–18:00 EET/EEST).
Submission of a form, receipt of a proposal, or any pre-sales communication — including emails, calls, or presentations — does not create a binding contractual obligation. Any engagement requires a signed MSA and SOW. Indicative pricing, ROI calculations, or estimates provided during pre-sales discussions are for illustration purposes only and are not binding offers.
We process the personal data you provide in enquiry forms in accordance with our Privacy Policy.
All content on the Site — including text, design, graphics, logos, code, data, and all other materials — is owned by Suppostat or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and database rights.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Site for the purposes described in Section 3.1. No other rights are granted. In particular:
Content you submit to us via enquiry forms or direct communication does not transfer ownership to Suppostat. You grant us a limited licence to use submitted content for the purposes of responding to your enquiry and evaluating a potential engagement.
Information shared with us in the context of a pre-sales or service engagement that is designated as confidential, or that a reasonable person in the industry would understand to be confidential (including commercial terms, technical specifications, operational data, and player-related information), will be treated as such by Suppostat.
All Suppostat agents and employees sign non-disclosure agreements (NDAs) prior to accessing any client environment. Client operational data — including player data, helpdesk records, internal processes, and any data accessed via client-provided credentials — is never shared outside the direct service delivery team assigned to that client engagement.
Where a separate NDA or confidentiality agreement has been executed between Suppostat and a client, that agreement governs. These Terms do not supersede a signed NDA.
Suppostat provides operational support services and does not hold gaming licences or regulatory approvals. Our clients are responsible for ensuring that their operations, including the use of outsourced support services, comply with all applicable gaming regulations, licences, and regulatory obligations in their jurisdictions.
Clients are solely responsible for their compliance with responsible gambling obligations, anti-money laundering requirements, know-your-customer (KYC) procedures, and any other regulatory requirements that apply to their licensed operations. Suppostat agents do not provide regulatory, legal, financial, or compliance advice to end players.
By engaging our services, clients represent and warrant that they hold all necessary licences and regulatory approvals required to operate in their target markets, and that engaging outsourced support services is permitted under those licences.
The Site and all information, tools, and content on it are provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, Suppostat disclaims all warranties, including but not limited to:
Calculators, cost estimates, ROI projections, and benchmark figures presented on the Site are based on generalised industry assumptions and are for indicative purposes only. They do not constitute financial, operational, or professional advice and should not be relied upon as such.
To the fullest extent permitted by applicable law:
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Estonian or EU law.
Liability in connection with contracted services is governed exclusively by the applicable MSA.
The Site may contain links to third-party websites, platforms, or resources. These are provided for convenience and informational purposes only. Suppostat has no control over, and accepts no responsibility for, the content, privacy practices, or availability of any third-party sites. Linking to a third-party site does not constitute an endorsement or recommendation by Suppostat.
Your use of third-party platforms (including Zendesk, Intercom, or other helpdesk tools used in service delivery) is subject to those platforms' own terms and privacy policies.
The Site uses cookies and analytics technology as described in our Cookie Policy. By continuing to use the Site after reviewing and responding to our cookie banner, you acknowledge the use of cookies as set out in that policy. Analytics cookies (Google Analytics 4) are only activated with your explicit consent.
We reserve the right to update these Terms at any time. The revised Terms will be posted on this page with an updated "Last updated" date. If we make material changes, we will take reasonable steps to bring them to your attention (e.g. by a notice on the Site homepage).
Your continued use of the Site after the effective date of revised Terms constitutes acceptance of those changes. If you do not agree to the revised Terms, you should discontinue use of the Site.
Suppostat shall not be liable for any failure or delay in performance under these Terms or any MSA to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemic or pandemic, acts of government or regulatory authority, war, terrorism, civil unrest, labour disputes, power failures, or failures of third-party infrastructure providers. In such circumstances, we will notify affected parties as soon as reasonably practicable.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.
No failure or delay by Suppostat in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent or continuing breach.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Suppostat with respect to your use of the Site. They supersede all prior representations, negotiations, and agreements relating to the Site. Nothing in this Section limits the terms of any separately signed MSA or SOW, which governs the parties' rights and obligations with respect to contracted services.
These Terms and any non-contractual obligations arising from or in connection with them are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict-of-laws principles.
Any dispute, controversy, or claim arising out of or relating to these Terms, including their validity, breach, or termination, shall be subject to the exclusive jurisdiction of the courts of Harju County (Harju Maakohus), Estonia, unless mandatory provisions of EU consumer or other law require otherwise.
If you are accessing the Site from within the EU as a consumer (which we do not anticipate, given the B2B nature of our services), you may also have rights under applicable EU consumer protection law that cannot be restricted by these Terms.
For questions about these Terms:
Suppostat
hello@suppostat.com
For privacy-related enquiries: privacy@suppostat.com
See also: Privacy Policy · Cookie Policy